# Clueprints Source: https://help.clueso.io/Clueprints Reusable video templates that store your complete visual style, so every new video starts polished Clueprints are reusable video templates that capture everything about how a video should look and feel. Instead of setting up layouts, colours, fonts, animations, and voiceover style from scratch every time, you save all of that into a Clueprint and apply it to any new video in one click. Clueprints are different from [Templates](/clips/templates/templates). Templates are individual intro and outro slides you insert into a video. Clueprints are full video templates that define the entire visual style, structure, and tone of a video from start to finish. ## What's inside a Clueprint A Clueprint stores a complete set of style rules that Clueso Agent follows when building your video: * **Layouts** for different clip types (intro, feature walkthrough, comparison, outro, and more) * **Design rules** covering colours, typography, backgrounds, animations, captions, image handling, and effects * **Voiceover guidance** for tone, pacing, and script style * **Music preferences** * **General instructions** that describe the overall approach When you create a video using a Clueprint, Clueso Agent reads all of these rules and applies them automatically. You get a consistent, polished result without having to describe your style every time. ## Browsing Clueprints Open **Clueprints** from the left sidebar. You will see three tabs: * **Personal** shows Clueprints you have created yourself * **Workspace** shows Clueprints shared across your team * **Community** shows Clueprints published by Clueso and other creators Click on any Clueprint card to open a detail view with a video preview and clip thumbnails. ## Creating a video from a Clueprint Click **Clueprints** in the left sidebar to browse available Clueprints. Browse the **Personal**, **Workspace**, or **Community** tabs and click on a Clueprint that fits what you are building. In the detail view, click **Create video**. This opens a new project with the Clueprint's style rules already loaded. Type your prompt describing the video you want. Clueso Agent uses the Clueprint's rules to handle the layout, design, and structure automatically. You just focus on the content. ## Creating your own Clueprint Click the **+ New clueprint** button in the top right corner. You will see three options: * **From scratch** starts with a blank Clueprint. You define every rule yourself. * **From a project** creates a Clueprint based on an existing video project. Clueso extracts the style rules from that project so you can reuse them. * **Import clueprint** lets you import a Clueprint file that someone has shared with you. ### From a project This is the fastest way to create a Clueprint. If you already have a video that looks the way you want, Clueso analyses it and extracts the design rules, layouts, and structure into a new Clueprint. You can then fine-tune the rules in the editor. ### From scratch This gives you a blank Clueprint with the full file tree. You write or edit each rule file directly: * **instructions.md** for general guidance * **layouts/** for clip layout definitions * **design/** for colours, typography, backgrounds, animations, captions, images, music, and effects * **script/voiceover-guidance.md** for voiceover tone and pacing ## Editing a Clueprint Open a Clueprint and click **Edit this Clueprint**. You will see the full file tree on the left and a rendered preview on the right. Click any file to edit its rules directly. Changes are saved automatically. ## Sharing a Clueprint When you create a Clueprint, it starts as **Personal** (visible only to you). You can change its visibility: * **Personal** is private to your account * **Workspace** makes it available to everyone in your team * **Community** publishes it for all Clueso users ## When to use a Clueprint * **Brand consistency** when your team produces videos that should all follow the same visual identity * **Repeatable formats** like weekly product updates, customer tutorials, or onboarding walkthroughs * **Faster creation** when you want to skip the design phase and go straight to writing content * **Onboarding new teammates** so they can produce on-brand videos without learning every design decision Reach out to [support@clueso.io](mailto:support@clueso.io) if you have any questions about how to get started. Start a video by chatting with Clueso Agent Tips for getting better results from Clueso Agent # Best practices Source: https://help.clueso.io/Clueso-agent/best-practices Get better results from Clueso Agent and make the most of your credits Clueso Agent works best when you treat it like a freelance video editor you just hired, not a search box. A good brief takes ninety extra seconds to write and saves you twenty minutes of back-and-forth. ## Writing a good first message A good first message covers three things: 1. **What you want** the type of video, the topic, and the key points 2. **Who it's for** your audience and what they already know 3. **How it should feel** the tone, style, and length Attach your files (logo, footage, deck, or document) in the same message, not after. ## Tips for better results * **Use a Clueprint when one fits.** Clueprints are pre-designed templates that handle layout, styling, and structure. They do most of the design work and you get a more polished result with less back-and-forth. * **Answer questions with a sentence.** When Clueso Agent asks a clarifying question, give it a real answer, not just "yes" or "sure". A sentence of context helps it make better decisions. * **Name the clip and name the fix.** "Clip 3 - make the title larger" is fast to act on. "Something looks off" triggers another question. * **Ask it to review before you export.** "Look through the whole video and flag anything that looks off" is a genuinely useful prompt. It can spot spacing, contrast, and timing issues you might miss. ## Using your credits wisely Every message to Clueso Agent uses credits. Here's how to get more done with fewer messages. Straight trims, batch voiceovers, "cut this bit out". A smaller model handles those fine and costs about half as much per message, sometimes less. Keep the bigger model for when you want it to watch the footage and work out what should change. Ask for several changes in one message instead of sending them one at a time. Five edits in one message costs roughly a fifth of five separate messages. The longer a chat gets, the more each message costs. If you're working on different parts of the video, start a fresh chat for each section. Going back and forth to nail down one change costs as much as the change itself. Include all the detail upfront: the clip, the element, the exact change, and a rough timestamp if it helps. If you're pointing at a specific moment in the video, describe it in words and include a rough timestamp from the editor. This stops Clueso Agent from spending time hunting for the right spot. When Clueso Agent asks a question, don't send the answer on its own. Combine it with your next instruction. One message instead of two. Simple trims and cuts are faster on the timeline than describing them in chat. Save Clueso Agent for the work that needs judgement: figuring out what to cut, where the dead air is, and how to restructure a section. For high-volume repetitive tasks like splitting, trimming, and batches of voiceovers, you can connect Clueso to your own Claude via MCP. That runs on your own API key and doesn't use your Clueso credits. ## Common mistakes to avoid "animate", "go", "start", "yes". These always trigger a follow-up question, so you never save time. Give Clueso Agent something to work with. "Animate this logo" or "use this image" with no file attached. Always attach files in the same message where you reference them. "Make a video on flowers" describes a topic. It says nothing about the point, the audience, or the length, so Clueso Agent has to invent all three. Add context. If most of the video is working, don't ask Clueso Agent to redo it. Name the specific clips and changes you want instead. Clueso Agent doesn't know your brand colours, your competitors, or last quarter's launch unless it's in the conversation, in a Clueprint, or in a file you attached. Clueso Agent asks a question and the answer never comes. If you've changed your mind, say so. "Actually, forget the intro, start at the demo" is completely fine at any point. ## Quick reference 1. Say what you want, who it's for, and how it should feel before anything else. 2. Attach your logo, footage, deck, or link in the same message. 3. Use a Clueprint if one fits. It does most of the design work for you. 4. Batch multiple edits into one message to save credits. 5. Use a smaller model for simple jobs, the bigger one for creative decisions. 6. When something's wrong, name the clip and name the fix. Reach out to [support@clueso.io](mailto:support@clueso.io) if you have any questions about how to get started. Start a video by chatting with Clueso Agent Steer Clueso Agent once it starts building # Profile Source: https://help.clueso.io/administration/account/profile View and manage your Clueso profile Your profile is where your team members can see your name, email, and profile picture within your Clueso workspace. ## Viewing your profile Click your **avatar** in the **top-right corner** of the screen. In the dropdown that appears, click **Profile settings**. A dialog will open showing your profile details. Your profile displays: * **Name** — your display name visible to other workspace members * **Email** — the email address associated with your account * **Profile picture** — your avatar shown across the workspace * **Role** — your current role (Admin or Editor) ## How your profile is created | Sign-up method | How profile is set | | ---------------------- | -------------------------------------------------------------- | | **Google sign-in** | Name and profile picture are pulled from your Google account | | **Email and password** | Profile is created from the details you entered during sign-up | | **SSO** | Profile is populated from your identity provider | ## Updating your profile At this time, you cannot directly edit your profile details from within Clueso. If you need to update your name, email, or profile picture, please contact Clueso via your dedicated support channel or email us at [support@clueso.io](mailto:support@clueso.io). ## FAQs Not directly. Please contact [support@clueso.io](mailto:support@clueso.io) to request a name change. No. Your email address is tied to your login credentials and cannot be changed. If you need to use a different email, create a new account and ask your Admin to invite it to the workspace. Only an Admin can change roles. See [Members and roles](/administration/admin/members-and-roles) for details. # Reset password Source: https://help.clueso.io/administration/account/reset-password How to reset your Clueso password Follow these steps if you forgot your password or want to set a new one. If you're currently logged in, [sign out](/administration/account/sign-out) first. Navigate to the [Sign In page](https://auth.clueso.io/en/login). Click the **Forgot password** link below the sign-in form. Enter the email address associated with your Clueso account and submit. Follow the instructions in the password reset email to create a new password. Once completed, you'll be able to log back in with your new password. If you originally signed up with a **social login** (like Google), you may not be able to reset your password through this method. In that case, continue using your social login to access Clueso. If your organization has [SSO](/administration/admin/sso) enabled, password reset is managed through your identity provider, not Clueso. ## FAQs Check your spam or promotions folder. If you still can't find it, wait a few minutes and try again. If the issue persists, contact [support@clueso.io](mailto:support@clueso.io). No. If you signed up with Google, your password is managed by Google. Use your Google login to access Clueso. # Sign out Source: https://help.clueso.io/administration/account/sign-out How to sign out of your Clueso account Navigate to the [**Clueso home screen**](https://web.clueso.io). Click on your **avatar** in the top-right corner of the screen to open the account menu. Click **Sign Out** at the bottom of the dropdown menu to log out of your account. You will be redirected to the sign-in page. To log back in, enter your credentials or use your social login. ## FAQs Clueso auto-saves your work. Any changes made in the editor are saved automatically, so you won't lose progress by signing out. Yes. After signing back in, you can switch between workspaces you belong to. # Invite users Source: https://help.clueso.io/administration/admin/invite-members Add new members to your Clueso workspace You can invite new members to your Clueso workspace so they can collaborate on projects with your team. Only **Admins** can invite new members. See [Members and roles](/administration/admin/members-and-roles) for details on roles. Click the **workspace switcher** at the bottom of the **left sidebar** (it shows your workspace name and plan). In the dropdown, click **Workspace settings** at the bottom (gear icon). This opens the Settings page. In the Settings sidebar, click **Users** under the **Team** section. Click **Invite User** and enter the email address of the person you want to invite. Click **Send Invite**. An invitation email will be sent to the user. Until the user accepts the invite, they will appear under **Pending Invites** in your Members list. Pending invites are counted toward your seat limit. If you're unable to add a new member, check for any unused pending invites first. ### Inviting users with SSO If your organization has [SSO](/administration/admin/sso) enabled, each user must be added in **two places**: 1. Your **internal identity provider** (e.g., Okta, Azure AD) 2. The **Clueso workspace** via the Users page in Settings A user can only log in if they are provisioned in both systems. ## FAQs Yes. To resend, first delete the pending invite, then send a new invitation email. Ask them to check their spam or promotions folder. If they still can't find it, delete the invite and send it again. Yes. From the **Pending Invites** list, hover over the user and click the **trash icon**. Yes. Pending invites are included in your seat limit. If you can't add new users, review and remove old pending invites. # Members and roles Source: https://help.clueso.io/administration/admin/members-and-roles Understanding role-based access in Clueso ## Overview The Users page shows a list of **current members** and **pending invites**. From here, Admins can manage roles, remove members, and control access to the workspace. To get there: click the **workspace switcher** at the bottom of the left sidebar > **Workspace settings** > **Users** (under **Team** in the Settings sidebar). ## Managing roles On the Users page, click the **role dropdown** next to a member's name. Admins can switch a member between **Admin**, **Editor**, and **Reviewer**. ## Admin Admins have full control over the workspace. The person who creates the workspace is automatically an **Admin** by default. Admins can: * Edit default video creation settings * [Invite](/administration/admin/invite-members) and [remove](/administration/admin/remove-members) members * Edit billing details and payment methods * Change the role of other team members * Remove other Admins (any Admin can remove another Admin) ## Editor Editors are members who focus on video creation and editing, without administrative privileges. Editors can: * Access all videos in the workspace, regardless of who created them * Edit any video and collaborate across the workspace * Create new videos for the workspace * Save and delete templates Editors cannot manage members and workspace-wide settings. ## Reviewer Reviewers have read-only access to the workspace. They can watch guides, read comments, and leave feedback but cannot create or edit anything. Reviewers can: * View all guides and projects in the workspace in read-only mode * Watch videos and use playback controls * Read, leave, edit, and delete comments * Browse folders and collections * View the Team page Reviewers cannot: * Create, edit, or delete guides or projects * Manage members and workspace settings. Reviewer Seats are available as an add-on on. Reach out to us via in-app chat or at [support@clueso.io](mailto:support@clueso.io) to get started. ## Summary of Permissions | Action | Admin | Editor | Reviewer | | ------------------------------------ | :---: | :----: | :------: | | Create videos | ✅ | ✅ | ❌ | | Edit any video | ✅ | ✅ | ❌ | | Access all videos in workspace | ✅ | ✅ | ✅ | | Watch videos and use playback | ✅ | ✅ | ✅ | | Leave comments | ✅ | ✅ | ✅ | | Resolve or close comments | ✅ | ✅ | ✅ | | Save and delete templates | ✅ | ✅ | ❌ | | Browse folders | ✅ | ✅ | ✅ | | Edit default video creation settings | ✅ | ❌ | ❌ | | Invite and remove members | ✅ | ❌ | ❌ | | Edit billing details | ✅ | ❌ | ❌ | | Change roles of team members | ✅ | ❌ | ❌ | | Manage workspace settings | ✅ | ❌ | ❌ | | Access Chat, Analytics, Integrations | ✅ | ✅ | ❌ | ## FAQs The person who creates the workspace is automatically assigned the Admin role. Yes. Any Admin can remove another Admin from the workspace. Yes. An Admin can change their own role. However, once downgraded to Editor, you will not be able to upgrade back to Admin on your own. Another Admin will need to do that for you. Their videos remain in the workspace and continue to be accessible to all other members. Yes. Multiple Admins are recommended so the workspace remains manageable if one Admin leaves. No. Only Admins can invite new members or remove existing ones. No. Only Admins can view or change billing details. No. Editors have access to edit all videos in the workspace, regardless of who created them. Admins manage the workspace (settings, billing, roles), while Editors focus on creating and editing video content. Reviewers can see projects and folders in the workspace. They won't have access to Settings, Analytics or other pages. # Remove members Source: https://help.clueso.io/administration/admin/remove-members Remove members from your Clueso workspace You can remove members from your Clueso workspace at any time. This action revokes their access but their content remains intact. Only **Admins** can remove members. See [Members and roles](/administration/admin/members-and-roles) for details. ## Removing a member Click the **workspace switcher** at the bottom of the **left sidebar** (it shows your workspace name and plan). In the dropdown, click **Workspace settings** at the bottom (gear icon). This opens the Settings page. In the Settings sidebar, click **Users** under the **Team** section. Scroll through the list or use the search bar to find the member you want to remove. Click the **three dots** (•••) next to their name and select **Remove from workspace**. Confirm the action to finalize removal. ## What happens when you remove a member * The member **immediately loses access** to your Clueso workspace. * Any content they created (videos, templates, or edits) **remains in the workspace**. * If the same user is added back later, their account will be **re-associated with all their previous content**. ## FAQs No. Removing a member only revokes their access. All videos, templates, and other content they created will stay in the workspace for other members to use. If you re-add a removed member using the same email, their account will be linked back to their previous content. They'll see all their videos, templates, and edits as before. They cannot access your workspace anymore, but they may still have access to their personal Clueso account if they use the same login for other workspaces. No. You can always add the member back later. If you need to fully delete an account, please contact Clueso support at [support@clueso.io](mailto:support@clueso.io). # SSO Source: https://help.clueso.io/administration/admin/sso Set up SSO login for your organization on Clueso SSO is only available for enterprise customers. Clueso supports **SAML-based Single Sign-On (SSO)** to secure access for your organization. ## Setting up SSO Let the Clueso team know (through your official support channel) that you wish to enable SSO login. Our team will share a **SAML setup link** via the secure support channel. This link does not require authentication and should only be shared with your internal security team. Your internal team should use the setup link to complete the SAML configuration process. Once setup is complete, notify us. The Clueso team will then **enforce SAML authentication** for your organization's account. ## Inviting users with SSO For a user to access Clueso after SSO is enabled, they must be added in **two places**: 1. **Internal SSO portal** — The SSO administrator grants access to the user in your identity provider. 2. **Clueso workspace** — The Admin [invites](/administration/admin/invite-members) the same user via the Members page. A user will only be able to log in if they are added to both systems. ## Existing user logins after enabling SSO When SSO enforcement is turned on, existing users can login using the SSO option on the login screen. Select the **SSO** from the available methods. Enter your organization email address. You will be redirected to your company's identity provider login page. Screenshot 2026 05 02 At 2 17 41 AM For existing users logging in with email and password, please follow the steps below: On the login screen, click the link to sign in with a different method. Select the **SSO login option** from the available methods. Enter your organization email address. You will be redirected to your company's identity provider login page. Once authenticated, you'll continue to use Clueso as usual. All existing data, projects, and settings are retained. Switching to SSO does not affect the user's content or profile. ## FAQs No. All videos, templates, and workspace settings remain unchanged. SSO only changes how users authenticate. Once SSO enforcement is enabled, all users in the organization must use SSO. Email/password login will be disabled for the workspace. Clueso supports any SAML 2.0 compliant identity provider, including Okta, Azure AD, OneLogin, and Google Workspace. # Manage Usage Source: https://help.clueso.io/administration/billing/check-usage Monitor your workspace usage and manage your subscription resources directly from the Billing page.